With more than 30 years of CD marketing and client acquisitions experience, we recognize that the challenge is keeping a profitable census. Centers can always throw more money at marketing and increase call volume thus compensating for the call centers ability to convert. There is a better way.
The industry is pushing the people who take the treatment inquires to be closers, not trained professionals with a strategy to methodically work with the potential client to build the trust and rapport required to send a loved one in danger of losing their life to get help.
On top of all that, centers started paying huge amounts of money for “pay per admit” from rehab/body brokers. By acquiring clients this way, treatment centers lose all brand recognition and became dependent on this acquisition channel. Insurance companies more than frowned on these practices as well as federal and state governing entities.
The treatment industry’s client acquisition strategies have gotten overly competitive and desperate and have little if any, base-building strategies associated with them. In fact, these types of client acquisition strategies have given the treatment industry a very poor reputation.
Consumers have become aware of these questionable practices and have caused them to be less trusting. Addicts and their loved ones are now being more careful about where they go and are contacting more centers to get the care they need.
Wanting to change the way the industry client acquisitions channels have been heading; we decided to get back to the basic health care marketing principles of brand building, nurturing the client and deploying technological methods of continued personalized engagement. We also put the potential client's experience first and foremost. With that end in mind, we have developed Treatment Leads Concierges with incredible results!
We enjoy working closely with our clients and watching the positive results for both the treatment centers and potential clients.
We select our supporting staff based on their compassion toward those needing recovery, professionalism, communication and follow-up skills. We also provide ongoing training and coaching; as it is critical for effective client representation.
Our supporting staff is dedicated to delivering the best results for your treatment center. They all care deeply about our role in a treatment center's ability to thrive.
Our mission is simple – make your treatment center stand out from every other provider the potential client has and will contact. When the first impression is everything; we ensure yours is professionally represented, and your brand is continually reinforced.
OUR LEADERSHIP
CEO - Tod Cunningham
Tod has 30 years of business experience and a passion for the treatment industry. He is committed to ensuring that Treatment Leads Concierges continually provides the best outsourced admissions/lead management solution in the behavioral health industry. He has personally built Treatment Leads Concierges from years of experience and created a service unlike anything else for the handling of potential treatment industry clients.
VP Services - Marquelle Nield
Marquelle is a people person that excels at building relationships and fostering customer loyalty. She specializes in understanding your client’s needs and providing personalized solutions, as well as building long-term relationships through regular communication.
Marquelle understands the importance of first impressions and first point of contact. She knows treatment call centers require polite, compassionate, and professional individuals that can communicate and connect with callers and clients on a more personal level. Her focus is increasing customer loyalty by helping the client find treatment.
Executive Treatment Concierge - Andy Borrego. SUDC
Andy is a semi-retired substance use disorder counselor with a license that is current and in good standing. Her skills and passion for the substance use disorder field match with the values and goals of our company. She has worked in this field in several different positions including individual and group counseling, direct care and as a program manager. More recently in her career become more involved with outreach and retention.
Executive Treatment Concierge - Marci Mendoza
Marci Mendoza has 27 + years of experience working at social and advisory positions for adult to at risk youth. She has a passion for those needing help with mental illness, troubled teens, occupational planning, neglect and abuse.
Marci studied the effects of stress and religiosity on health at USU in 2000. Supervised by Dr. Kevin Masters, USU Professor of Psychology
Executive Treatment Concierge - Brooke Monk
Brooke has over 10 years of customer service and phone representative experience and has developed genuine concern, compassion, and appreciation for customers and their individual situations and needs. She is detail oriented, organized, and resourceful with a warm and understanding phone presence which enables her to connect and sympathize with a variety of customers on many levels.